Frequently Asked Questions
Everything you need to know about shopping with nanamica NEW YORK.
What is the standard shipping timeframe for domestic orders?
All domestic orders are processed within 2-3 business days. Once shipped, standard delivery typically takes 3-7 business days depending on your location within the United States.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 14 days of the delivery date. Please note that certain limited-edition collaborations may be final sale.
Do you offer international shipping from the New York store?
Yes, we offer worldwide shipping. Shipping costs and import duties are calculated at checkout based on the destination country and the weight of the package.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal for a secure checkout experience.
Are the products sold online the same as those in the New York flagship store?
Our online inventory reflects the curated selection available at our New York location, including our core nanamica line and exclusive THE NORTH FACE Purple Label items available in-store.